Knowledge Center

Your Resource for Training and Technical Support
If you need immediate assistance, call us at 1-800-970-6670 or email support@magstimegi.com.

After your purchase, your support engineer will check with you regarding your preparation for the installation. Please do not unpack, set up and turn on the system before the EGI support engineer arrives. This can hinder the installation process.

Here are examples of items to be considered.

1. Computer configuration.

[MAC ONLY] Your system includes a Macintosh computer. You may choose to configure the Mac for connection to the Internet to facilitate downloading software updates and for transferring files to EGI. Please check with your network administrator on what will be required. While we would like to verify network access during the installation visit, it is not essential. [MAC AND PC] Your system includes both Macintosh and IBM-PC computers. You may choose to configure the Mac for connection to the Internet to facilitate downloading software updates and for transferring files to EGI. We recommend the PC be isolated from the network. For network access on the Mac, we ask that you check with your network administrator on what will be required. While we would like to verify network access during the installation visit, it is not essential. It is also not mandatory that the Mac have a dedicated connection as the need for updates is infrequent. 2. Mount for amp arm. Your system ships with a wall mount for the Net Amps 300 articulated arm. We will need to know what type of wall is in your lab (dry wall, masonry, wood, etc.) so we can bring the appropriate tools. If you prefer to mount the arm to a table or some other horizontal surface, we will need to know the composition and approximate thickness of the mounting surface in order to bring the appropriate fasteners. While the arm is not heavy, the arm can act as a lever so the arm should be mounted to a cart or table weighing at least 10 Kg and with a low center of gravity. If you have any questions about amp or arm mounting, please let us know. Note that the amp does not necessarily have to be mounted. The arm, on the other hand, must be mounted to either a horizontal or vertical surface. 3. Lab configuration. What is the general configuration of your lab? Will your subjects be in a different room? We will need to discuss the layout of your lab before the visit to understand how the physical installation will work most efficiently. Could you please send us a diagram of your lab space? This could be as simple as a hand drawing of the space with some measurements. You may fax it to us at (+1-541-687-7963). This will decrease the installation time and allow more time for training. 4. Training personnel. How many people need to be trained? We have found that training goes more smoothly with two to four people. 5. Electrolyte solution. We will need approximately 10 liters of distilled or otherwise purified water for the electrolyte. We will also need a means to warm the electrolyte (for subject comfort). A microwave oven will work, but you may need an additional container as the bucket provided with the system will not fit in smaller microwaves. 6. Volunteer participants. For the training, we will need one or more volunteer participants to wear the HydroCel Geodesic Sensor Net and have EEG data acquired. 7. Lab plumbing. The Geodesic Sensor Nets must be rinsed after use and after disinfection. We will need access to a sink. 8. Towel service. The system comes with six towels, which should be enough for training. You will want to consider your future needs in this respect, such as if a towel service is in order. 9. GPS set-up. If a GPS (Geodesic Photgrametry System) is shipping with your system, it will arrive in one large crate. The dimensions (in inches) are: Gantry = 62 wide x 47 deep x 75 high. If this crate is too large to be delivered to the lab, the GPS system may need to be unpacked. If so, please check with us at This email address is being protected from spambots. You need JavaScript enabled to view it. for further instructions.

 


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