Your Resource for Training and Technical Support
If you need immediate assistance, call us at 1-800-970-6670 or email support@magstimegi.com.

In instances where the file or information requested is larger than 10 MB and is therefore too large to be sent as an email attachment, we use ShareFile as a secure way of sending and receiving files.

1. To request a file from you, a member of the Support Team will send you a ShareFile link in an email to request the  The link will look something like this: 

2. So that we can keep track of who has sent us information, fill out the information as prompted, and click Continue when completed: 3. Drag the compressed file or folder you have created into the ShareFile window: 

4. Click Upload to place the compressed folder on EGI's section of the ShareFile site: 

5. Once successfully uploaded, you will see a confirmation message and we will receive an email telling us the file or folder from you is available for download: 

6. Finally, if you have not already done so, the last step is to send a follow up email to the Support Team advising us you have uploaded the requested information to ShareFile, along with the following information: 

     a. Your name and Institution.

     b. The version number of the software module you were using.

     c. The type of HASP you are using.

     d. A description of what issue the information you've just sent is related to.