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Help us provide you with the most efficient support by including the following information in your message:

  • Software version (i.e. Net Station 5.4, or E-Prime 2.0.10.356)
  • Operating System (i.e. Mac OS 10.12.4 or Windows 7)
  • Hardware version (NA 400, Physio16, etc.)

Also include any other relevant information, such as what is the last thing you remember doing before the issue arose?

Please also be prepared to provide us with information described in this link:
https://www.egi.com/knowledge-center/item/50-gathering-materials-for-diagnosing-a-net-station-crash

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If you need immediate assistance, call us at 1-800-970-6670.

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