Customer Reorders

Order Desk

For current customers, get fast service on reorders of Nets, KCI and other components by contacting order desk.

eCommerce

For the fastest re-ordering, get started with e-commerce.


Clinical Support Services

EGI provides complete support to our customers.

Guide to EGI's Clinical Support Contracts.

Return Policy

To return items to EGI, please contact your support engineer or the EGI support team. You will then receive an email with a Return Materials Authorization (RMA) number and instructions. Please follow the instruction in the email. The RMA number must be written on the outside of the package to be returned. Items returned without a visible RMA number will be delayed and could be returned to sender.

When contacting EGI support to arrange a return, please provide a description of the problem and the serial number of the item(s) to be returned.

If you would like to pay for the service (or shipping if the item is under warranty) with a credit card, please inform support when requesting an RMA.

Arrange a return.