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Have questions about purchasing
an EGI Geodesic EEG System?
FAQs:
How do I place an order?
Is installation include in our purchase?
Is training included?
Are there other suppliers for EGI Geodesic
EEG Systems from whom I can get a bid?
What are your standard terms and conditions of
sale?
What warranties apply to the products we are
purchasing?
What does the Net Station Software Subscription
include?
Where do we find out more about the support you
offer for products that we purchase from you?
What are your standard payment and delivery
terms?
If I have a problem and need to contact EGI, who
do I email?
Back to the Clinical EEG Overview page
How do I place an order?
We accept institutional purchase orders for Geodesic EEG System orders and software packages. Please make sure your order references our quotation number so we can verify the details of your order against our records. If you have specific delivery needs, make that clear in your purchase order and provide a person or department for us to work with. Please also provide us with a contact person in your department so we can confirm receipt of your order and resolve any issues related to your order. If you have questions regarding this process, email sales@egi.com.
Orders of consumables under $3,000 can be purchased by credit card—larger purchases may be made using credit card by prior arrangement. (See Standard Payment and Shipping Terms for more information.)
Is installation included in our purchase?
Yes. All Geodesic EEG Systems include an in-person installation visit, unless otherwise stated in the quotation. Installations are scheduled by our support engineers based on customer preference and engineer availability. You are responsible for providing us with the contact information for key personnel at your hospital or clinic who will need to be involved in the installation process. The support engineer who will do the installation visit will need to discuss installation details with your staff in advance to ensure that the visit is productive.
Is training included?
Yes. All Geodesic EEG Systems include an on-site training visit at the time of installation, unless otherwise stated in the quotation. Additional training programs are offered throughout the year on various topics including the annual EGI Summer School. We also attempt to coordinate periodic training programs covering BESA and other third-party software products.
Are there other suppliers for EGI Geodesic EEG Systems from whom I can get a bid?
No. EGI and its international distributors are the sole source from whom you can purchase EGI technology. We are happy to provide a Sole Source letter to that effect for your procurement records.
What are your standard terms and conditions of sale?
All EGI clinical products are sold under a standard set of Terms and Conditions. Products that are sold for research use only (i.e., those that do not have FDA or EU Medical Device Directive clearance) are sold under the Terms and Conditions applicable to research product sales.
What warranties apply to the products we are purchasing?
EGI-manufactured products are sold under the EGI Limited Warranty. Typically, warranties are for a one-year period from date of purchase, unless otherwise agreed. Products that EGI distributes for third parties are sold with the manufacturer's warranty. (Details available on a product-by-product basis.)
What does the Net Station Software Subscription Include?
Net Station and other EGI-developed software products are sold with a one-year software subscription that entitles the customer to all maintenance and routine upgrades released during the year. It also includes user support and one free tuition to the EGI Summer School or other training program offered during the year. The Net Station subscription does not include major software releases that contain new functionality, such as the Geodesic Electrical Source Imaging software, planned for release in early 2006.
Where do we find out more about the support you offer for products that we purchase from you?
What are your standard payment and delivery terms?
See the PDF below for information on payment terms, prepayment discounts, finance charges, shipping, and lead time.
If I have a problem and need to contact EGI, who do I email?
- Billing issues: Tess Edmondson, Controller, at accounting@egi.com
- Order tracking and shipping issues: Michael Hartman, Existing Customer Sales, at orderdesk@egi.com
- Other purchasing-related issues: Terri Schrantz, Office Administrator, at accounting@egi.com
- Support information: Mark Moran, Director of Support, at support@egi.com
If these EGI staff members are unable to resolve the issue to your satisfaction, please feel free to contact Ann Bunnenberg, President, at abunnenberg@egi.com.
